Chapter 1 System Management
1.13 Remote Support Management (REMCS)
ETERNUS Web GUI User’s Guide (Settings)
Copyright 2015 FUJITSU LIMITED P2X0-1270-13ENZ0
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The main setting items are as follows.
● Information File
• Customer Information File
● Customer Information
● Communication Environment Information
● Detailed Configuration Information
• Data Transmission Method
• Specify Storage System Name for HELO/EHLO Announcement when Sending E-Mail
• Use S/MIME
● Result notification information
• Administrator
• Connection check operator
• Connection check operator E-Mail Address
3 Click the [Set] button.
A confirmation screen appears.
4 Click the [OK] button.
Setting of the remote support starts.
Refer to Step 2 in the "1.13.3 Update Customer Information" (page 196) for setting items.
Refer to Step 2 in the "1.13.4 Update Communication Environment Information" (page 198) for
setting items.
If an error screen appears under the following conditions, check the parameter settings.
• The required items are not specified
• Wrong values are entered
• When "MNT" is specified for the "LAN Port used for Remote Support" and when the IP Address of the
Proxy server/SMTP server/POP server is the same as the broadcast address of the MNT port
• When "RMT" is specified for the "LAN Port used for Remote Support" and the IP Address of the Proxy
server/SMTP server/POP server is the same as the broadcast address of the RMT port
• The IP address of the Proxy server/SMTP server/POP server is the same as the local host address
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