Troubleshooting
This section describes examples of troubles that you may encounter when using the scanner and also describes the
solutions to them.
Before you request for a repair, take measures by looking through the examples of the troubles and solutions.
If the problem persists, check each item in Before You Contact the Scanner Service Provider (page 213), and
then contact the distributor/dealer where you purchased this product. Or, make an inquiry by referring to the
contact information at the Contact for Inquiries section in Safety Precautions bundled with this product.
The following are examples of troubles that you may encounter.
● Power of the scanner
● The Scanner Cannot Be Powered ON (page 161)
● The Touch Screen or the [Power] Button Light or Both Switch Off (page 162)
● Touch screen
● The Touch Screen Does Not Function (page 163)
● A Malfunction Occurs in the Touch Screen/The Display on the Touch Screen Is in an Incorrect Position (page
164)
● The Display on the Touch Screen Is Distorted (page 165)
● Connection of the scanner
Wi-Fi
● Cannot Connect the Scanner and a Computer via Wi-Fi (page 166)
● A Wireless Access Point Is Not Displayed in the Access Point List (page 172)
● Wi-Fi Setting for WPS Fails (page 174)
● Failed to Establish a Wi-Fi Connection by Configuring the Settings Manually (page 177)
● The Connection Between the Scanner and Computer Frequently Cuts Off (page 180)
Wired LAN
● Cannot Connect the Scanner and a Computer via a Wired LAN (page 181)
Server
● Cannot Connect the Scanner to a Destination by Specifying an IP Address (page 186)
● Cannot Connect the Scanner to a Destination by Specifying a Host Name (page 188)
● Scanning operations
● Scanning Does Not Start (page 191)
● Scanning Takes a Long Time (page 192)
● Vertical Streaks Appear on the Images (page 196)
Troubleshooting
159
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