Before You Contact the Scanner Service Provider
Please check the following items before contacting the distributor/dealer where you purchased this product.
● General (page 213)
● Error Status (page 213)
General
Item Findings
Scanner name Example: fi-7300NX
For details, refer to Checking the Product
Label (page 215).
Serial No. Example: XXXX000001
For details, refer to Checking the Product
Label (page 215).
Date of manufacture Example: 20XX-01 (January 20XX)
For details, refer to Checking the Product
Label (page 215).
Date of purchase
Symptom
Frequency of trouble
Warranty
Options used
Error Status
● Computer Connection Issues
Item Findings
Operating system (Windows)
Error message
Interface Example: USB interface
Interface controller
Connection method Example: Wi-Fi
Troubleshooting
213
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