● Are the brake roller and pick roller worn out?
Solution
Check the counters for the brake roller and pick roller in the [Consumable counters] screen on the touch
screen, and replace the brake roller and pick roller if necessary.
The procedure to display the [Consumable counters] screen is as follows:
→ [Cleaning & Maintenance] → [Consumable counters]
When using the Software Operation Panel, refer to Checking the Sheet Counter (page 259).
For details about replacing the brake roller and pick roller, refer to Replacing the Brake Roller (page 127)
and Replacing the Pick Roller (page 132).
● Is the sensitivity level for the paper protection function set to high in the touch screen or the Software
Operation Panel?
Solution
In the [Paper Protection] screen on the touch screen, select [Low] for [Feeding Accuracy Sensitivity] and
[Feeding Noise Sensitivity].
The [Paper protection] screen can be displayed in the following procedure:
→ [Scanner Settings] → [Paper Protection] → [Paper protection] or,
[Paper Protection (Touch Screen Settings)].
When using the Software Operation Panel, refer to Specifying the Sensitivity Level for Paper Protection
[Paper Protection Sensitivity] (page 279).
Troubleshooting
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