CHAPTER 11: Troubleshooting
132
Safety guidelines
While troubleshooting your computer, follow these safety guidelines:
• Warning: Never remove your computer case cover while your computer is turned on and
while the modem cable, network cable, and power cord are connected.
• Warning: Make sure that you are correctly grounded before accessing internal
components. For more information about preventing damage from static electricity, see
“Preventing static electricity discharge” in your hardware reference.
• Warning: To avoid bodily injury, do not attempt to troubleshoot your computer problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your computer
• Your computer was dropped
• The case was damaged
Instead, unplug your computer and contact a qualified computer technician.
First steps
If you have problems with your computer, try these things first:
• Make sure that the AC power adapter is connected to your computer and an AC outlet and
that the AC outlet is supplying power.
• If you use a power strip or surge protector, make sure that it is turned on.
• If a peripheral device (such as a keyboard or mouse) does not work, make sure that all
connections are secure.
• Make sure that your hard drive is not full.
• If an error message appears on the screen, write down the exact message. The message
may help Gateway Customer Care in diagnosing and fixing the problem.
• If you added or removed peripheral devices, review the installation procedures you
performed and make sure that you followed each instruction.
• If an error occurs in a program, see the program’s printed documentation or the online help.
Troubleshooting
Troubleshooting topics are listed in alphabetical order.
Add-in cards
The computer does not recognize an add-in card
• Shut down and restart your computer.
• Make sure that you have installed the required software. For more information, see the
documentation that came with your add-in card.
Audio
See “Sound” on page 145.
Help
For more information about troubleshooting, click Start, then click Help and
Support. Type troubleshooting in the Search Help box, then press E
NTER.
8511879.book Page 132 Thursday, February 15, 2007 10:39 AM
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