CHAPTER 11: Troubleshooting
146
• Power cords or plugs are damaged
• Liquid has been spilled into your computer
• Your computer was dropped
• The case was damaged
Instead, unplug your computer and contact a qualified computer technician.
• Have your customer ID, serial number, and order number available, along with a detailed
description of your problem, including the exact text of any error messages, and the steps
you have taken.
• Make sure that your computer is nearby at the time of your call. The technician may have
you follow troubleshooting steps.
Telephone numbers
Gateway offers a wide range of customer service, Customer Care, and information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers to your questions:
Self-help
If you have how-to questions about using your Gateway-supplied hardware or software, see the
following resources:
• The printed or online documentation that came with your hardware or software. In many
cases, additional product information and online documentation for Gateway-supplied
hardware can be found in our Web site's Documentation Library.
• This user guide and the hardware reference.
• The software publisher’s Web site.
Service description How to reach
Use an automated menu system and your telephone
keypad to find answers to common problems.
800-846-2118
(US and Canada)
Resource Service description How to reach
Answers by
Gateway
Get tutorial assistance for hardware and
software issues.
www.gateway.com/answers
Gateway
Customer Care
Talk to a Gateway Customer Care
representative about a non-tutorial
technical support question.
(See “Before calling Gateway Customer
Care” on page 145 before calling)
TDD Customer Care (for hearing
impaired) is available:
Weekdays 8:00 a.m. - 10:00 p.m. Pacific
Time
Weekends 8:00 a.m. - 7:00 p.m.
Pacific Time
Gateway Customer Care
telephone numbers vary by
country or region. See the label
on the front or side of your
computer.
605-232-2191
Sales, accounting,
and warranty
Get information about available
systems, pricing, orders, billing
statements, warranty service, or other
non-technical issues.
800-846-2000 (US)
888-387-7752 (Canada)
Help
For more information about Windows, click Start, then click Help and
Support. Type practice in the Search Help box, then press E
NTER.
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