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Troubleshooting
www.gateway.com
Troubleshooting
Add-in cards
The computer does not recognize an add-in card
■ Shut down and restart your computer.
■ Make sure that you have installed the required software. For more
information, see the documentation that came with your add-in card.
■ Reseat the card. For more information, see the adding or replacing add-in
cards section for your case in “Upgrading Your Computer” on page 217.
CD or DVD drives
The computer does not recognize a disc or the CD, DVD, or recordable
drive
■ Make sure that the disc label is facing up, then try again.
■ Try a different disc. Occasionally discs are flawed or become scratched and
cannot be read by the CD or DVD drive.
■ If you are trying to play a DVD, make sure that you have a DVD drive. To
identify your drive type, see “Identifying drive types” on page 95.
■ Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
■ Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.
■ Clean the disc. For more information, see “Cleaning CDs and DVDs” on
page 299.
■ Restart your computer, then enter the BIOS Setup utility by pressing and
holding F1 while your computer restarts. Make sure that the IDE controllers
are enabled. For more information on using the BIOS Setup utility, see
“Using the BIOS Setup Utility” on page 289.
■ Make sure that the drive is configured correctly by following the
instructions in the drive documentation.
■ Open your computer case and make sure that the cables are connected
correctly to the CD or DVD drive and the IDE connector on the system
board or controller card.
8509203.book Page 297 Tuesday, July 1, 2003 7:54 PM
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