306
Chapter 15: Troubleshooting
www.gateway.com
Memory
You see a “memory error” message during startup
■ Use PC Doctor or a third-party diagnostic program to help determine if a
memory module is failing. If the memory module is failing, replace it. For
more information, see “Installing memory” on page 283.
■ Check the memory module for correct seating and orientation. For more
information, see “Installing memory” on page 283.
You see a “Not enough memory” error message
■ Close all programs, then restart your computer.
Modem (dial-up)
Your modem does not dial or does not connect
■ Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See the back view section for your case in
“Checking Out Your Gateway Computer” on page 1.
■ Make sure that your computer is connected to the telephone line and the
telephone line has a dial tone. Use the setup poster to make sure that the
connections have been made correctly.
■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■ Remove any line splitters or surge protectors from your telephone line,
then check for a dial tone by plugging a working telephone into the
telephone wall jack.
■ If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and call
waiting is disabled before using the modem. Contact your telephone
service to get the correct code to temporarily disable the service. Also make
sure that the modem dialing properties are set correctly.
Help and
Support
For more information about troubleshooting memory errors
in Windows XP, click Start, then click Help and Support.
Type the keyword memory error in the HelpSpot Search
box , then click the arrow.
8509203.book Page 306 Tuesday, July 1, 2003 7:54 PM
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