GE LOGIQ E10

DIRECTION 5750007-1EN, REV. 1 LOGIQ E10 BASIC SERVICE MANUAL
7 - 32 Section 7-3 - Service desktop
7-3-8 Agent Configuration
Use Agent Configuration to:
• Edit and configure the following:
- Enterprise host name in the agent
- Enterprise port number in the agent
- Proxy server in the agent
- Proxy port in the agent
- CRM number in the agent
- Display name in the agent
• Set the serial number in the agent
• Enter the username and password for the proxy
• Reset the edited unsaved value
• Update contact details
The information on Agent Configuration is available to all service class licenses.
To access Agent Configuration, navigate to Utility > Service > Agent Configuration.
Figure 7-19 Agent Configuration
This table shows all the elements available on Agent Configuration with descriptions.
Table 7-11 Agent Configuration
Element DESCRIPTION
Agent Configuration
Contact Details
Phone number for the person at the customer site a GE remote service engineer
would contact. The phone number is entered during installation and reviewed at
every service call to make sure the information is correct.
Agent Status
Status for the agent. Valid values are:
• Running
• Not Running