DIRECTION 5750007-1EN, REV. 1 LOGIQ E10 BASIC SERVICE MANUAL
Chapter 1 Introduction 1 - 33
Section 1-10
Customer assistance
1-10-1 Contact information
If this equipment does not work as indicated in this service manual or in the user manual, or if you
require additional assistance, please contact the local distributor or appropriate support resource as
listed in Table 1-11.
Before you call, identify the following information, and acquire an image (Alt+D) to send to the Customer
Care team:
1.) Ultrasound System ID serial number
2.) Software version
3.) Date and time of occurrence
4.) Sequence of events leading to issue
5.) Whether the issue is repeatable
6.) Imaging mode, probe, preset/application
7.) Media brand, speed, capacity, type
8.) Save secondary image capture, cine loop, 4D multi-volume loop
9.) Detailed description of any problem encountered
10.)Where applicable, save the appropriate log files. Remember to save the log files for each day on a
separate media with labels.
NOTE: Restart the application before resuming clinical scanning.
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