Maintenance and Troubleshooting
GFK-0356Q Chapter 13 Maintenance and Troubleshooting 13-9
13
Getting Additional Help and Information
There are several ways to get additional help and information:
GE Fanuc Web Site
There is a large amount of information on the Technical Support section of the GE Fanuc Web site.
Sections such as Technical Documentation, Application Notes, Revision Histories, Frequently
Asked Questions, and Field Service Bulletins may have the exact information you need. You can
access this site at:
http://www.gefanuc.com/support/
Fax Link System
This system lets you choose technical help documents to be sent to you on your Fax machine. To
use this system follow these steps:
• Call Fax Link at (804) 978-5824 on a touch tone type phone (rotary dial phones will not work
for this application).
• Follow the instructions to have a master list (called “Document 1”) of Fax Link documents
Faxed to you. A master Fax Link list is also available on the GE Fanuc Web site in the
Technical Support section (see the “GE Fanuc Web Site” section above).
• Select desired document(s) from the master list, then call Fax Link and specify the document
number(s) you want to be Faxed to you. Up to three documents can be ordered per call.
GE Fanuc Telephone Numbers
If you need to speak with a GE Fanuc technical help person, use the applicable telephone number
from the following list.
Location Telephone Number
North America, Canada, Mexico (Technical Support Hotline) Toll Free: 800 GE Fanuc
Direct Dial: 804 978-6036
Latin America (for Mexico, see above) Direct Dial: 804 978-6036
France, Germany, Luxembourg, Switzerland, and United Kingdom Toll Free: 00800 433 268 23
Italy Toll Free: 16 77 80 596
Other European Countries +352 727 979 309
Asia / Pacific – Singapore 65 566 4918
India 91 80 552 0107
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