IV
96-8000 rev R June 2007
Table Of Contents
Customer Satisfaction Procedure
Dear Haas customer,
Your complete satisfaction and goodwill are of the utmost importance to both Haas Automation, Inc.,
and the Haas distributor where you purchased your equipment. Normally, any concerns you may have
about the sales transaction or the operation of your equipment will be rapidly resolved by your
distributor.
However, if your concerns are not resolved to your complete satisfaction, and you have discussed your
concerns with a member of the dealership’s management, the General Manager or the dealership’s owner
directly, please do the following:
Contact Haas Automation’s Customer Service Center by calling 800-331-6746 and ask for the Customer
Service Department. So that we may resolve your concerns as quickly as possible, please have the
following information available when you call:
• Your name, company name, address and phone number
• The machine model and serial number
• The dealership name, and the name of your latest contact at the dealership
• The nature of your concern
If you wish to write Haas Automation, please use this address:
Haas Automation, Inc.
2800 Sturgis Road
Oxnard, CA 93030
Att: Customer Satisfaction Manager
e-mail: Service@HaasCNC.com
Once you contact the Haas Automation Customer Service Center, we will make every effort to work
directly with you and your distributor to quickly resolve your concerns. At Haas Automation, we know
that a good Customer-Distributor-Manufacturer relationship will help ensure continued success for all
concerned.
Customer Feedback
If you have any concerns or questions in regards to the Haas Operator’s manual, please contact us via our
E-mail, pubs@haascnc.com. We look forward to any suggestions you may have.
All Haas CNC machine tools carry the ETL Listed
mark, certifying that they conform to the NFPA 79
Electrical Standard for Industrial Machinery and
the Canadian equivalent, CAN/CSA C22.2 No. 73.
The ETL Listed and cETL Listed marks are awarded
to products that have successfully undergone
testing by Intertek Testing Services (ITS), an
alternative to Underwriters’ Laboratories.
The ISO 9001:2000 certification from TUV
Management Service (an ISO registrar) serves as
an impartial appraisal of Haas Automation’s quality
management system. This achievement affirms
Haas Automation’s conformance with the standards
set forth by the International Organization for
Standardization, and acknowledges the Haas
commitment to meeting the needs and requirements
of its customers in the global marketplace.
Certification