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10.7 Technical Support
Your Braille System is a highly complex product. Although the Braille System has been
optimized to be as easy to use and as self-explanatory as possible, errors in
understanding or operation, which may impede your use of the device, may occur.
We therefore recommend that you consult this manual first if you encounter difficulties. All
procedures as well as error messages are described here. If this does not solve your
problem, you have the option of reviewing possible solutions in the download area on
Handy Tech's web page, located at www.handytech.de.
As an alternative, you can also contact your dealer or local customer service
representative. These agents receive ongoing training and information about the product,
beyond what can be included in any manual.
If this does not result in the desired solution of your problem, do not hesitate to contact
Handy Tech Elektronik GmbH in Horb directly. You have the following options:
Mail: Handy Tech Elektronik GmbH, Brunnenstr. 10, D-72160 Horb a. N., Germany
Phone: +49 7451 5546 0
Fax: +49 7451 5546 67
E-Mail: In regard to the Braille Wave: brw.help@handytech.de
In regard to the Braille Star 40/80: brs.help@handytech.de
In regard to the Braillino: bl2.help@handytech.de
Please note that a special e-mail address has been established for each of the several
types of Braille System. Using the correct address will ensure that your message is
forwarded immediately to the appropriate persons. However, you can of course also use
Handy Tech's general e-mail address help@handytech.de .
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