Hasler Sound 2 - Troubleshooting; Mechanical Troubleshooting; Software Troubleshooting and Alarms

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Troubleshooting
Iss. a – Translation of the original version
2024/01/05
Doc. Ref. : SOUND2.940.001
7. TROUBLESHOOTING
7.1. MECHANICAL TROUBLESHOOTING
Symptoms
Possible causes
Solution
The SOUND 2 does not start
No power
Check that the power cable is
correctly connected on the
customer side.
Check that the power connector is
correctly attached to the unit
SD card inserted
Wait for the end of the SOUND2
boot cycle from the card, then
remove the SD card and restart.
No frequency received
Microphone incorrectly
positioned
Position the microphone correctly
on the mill
Microphone cable improperly
connected
Connect the microphone cable
correctly to the microphone and to
the circuit board.
7.2. SOFTWARE TROUBLESHOOTING
Code
Alarm description
Cause
Solution
8
SD card
SD card inserted in the slot for more
than one minute.
Remove the card after use.
21
Link error
Host link inactive
Check the data transfers to the
host.
42
Temperature too high
Temperature limit exceeded
Check the internal temperature
of the SOUND 2.
43
DSP not configured
Reset the controller.
45
CRC
Communication problem between 2
processors
Reset the controller.
202
User up
The value of the output signal is
greater than the user up level.
203
User down
The value of the output signal is less
than the user down level.
208
Memory 1
The working memory does not have
enough voltage to work.
209
Memory 2
The fault is written to the high-speed
RAM
Reset the alarm, and if the alarm
occurs again, please call the
HASLER customer service, as the
component is probably defective.
210
Memory 3
The fault is written to the memory
containing the parameters.
Reset the alarm, and if it
reoccurs, please call HASLER
Group customer service.
220
High level
The value of the output signal is
greater than the high level value.
221
Low level
The value of the output signal is less
than the low level.
224
No Calibration
No calibration
Carry out a calibration.
227
Sound chain NOK alarm
Problem in the measurement chain
Check if the microphone is
connected.
228
Power supply failure
Power supply below minimum value
Check the value of the power
supply.
230
Software package signal
processor
Inconsistent software package
Install the DSP software version