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10 Warranty
10.1 Scope
For the boiler body, we have extended the compulsory warranty
period from two to five years.
For electrical and other components, the warranty period is two
years.
10.2 Conditions
In addition to any legal stipulations, the following legal requirements
must also be met for all warranty claims:
• The heating system must be commissioned by our customer
service department or by an authorised specialist company.
• The heating system must be operated as specified in the
Operation Manual.
• The installation of the heating system and the hydraulic
components must meet the requirements in the operating
manual and the specified HDG hydraulic diagrams.
• The heating system must be installed according to applicable
rules, regulations and guidelines.
• The pellet quality must correspond to the requirements specified
by HDG Bavaria GmbH.
• An HDG delivery system must be used.
10.3 Warranty exclusions
The warranty does not cover:
• Damage due to improper use or installation, nor damage caused
by inadequate maintenance or by operation of the equipment or
heating system in an impermissible way.
• Damage caused by external influences (such as fire, water,
lightning, excess voltage) and normal wear and tear (such as
seals, etc).
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