Page 10-6 Troubleshooting
PLT-01067, Version: A.7 July 2017
The smart card cannot be
accessed because of other
connections outstanding
Any activity
involving
communication
with the encoder
Another application is
accessing the encoder.
Close any other applications
that may be accessing the
encoder.
Configuration of
unconfigured iCLASS
cards not allowed by
encoder.
Encoding iCLASS iCLASS Configuration file
was not configured to
allow configuration of
Unconfigured cards when
the encoder was flashed at
the factory.
Encoder must be shipped to HID
and SAMPrePersoTool must be
used to upload modified
UE_iClass_Configuration.xml to
encoder with the Value of the
“Allow Configuration of Blank
Cards” attribute set to “01”.
Error: target card has not
been configured
Encoding iCLASS Configuration of
Unconfigured iCLASS
cards has not been
activated in the Work
Instruction
1. Open Work Instruction Wizard
and change the Expected Card
Type from Configured to
Unconfigured.
2. Select the desired Card
Configuration (2k, 16k/2, etc.)
3. Verify that encoder has been
configured to allow
configuration of Unconfigured
cards (see “Configuration of
unconfigured iCLASS cards not
allowed by encoder.” above for
details).
Error: target card has
already been programmed
Encoding Work Instruction is not
configured to overwrite
cards that have already
been programmed.
Open the Work Instruction
wizard and check the “Overwrite
Existing Credential” checkbox.
Error: unable to
authenticate
Encoding Keys on the card do not
match the authentication
keys specified in the work
order.
1. Go to Key Management and
verify that required keys have
been installed.
2. Open Work Order and verify
that proper authentication
key/keyset(s) are in use.
3. Verify correct card is on
encoder.
Error: no credentials
remain. Contact your HID
representative to purchase
additional credentials.
Encoding Credential counters have
been exhausted for given
technology.
Contact Tech Support to
purchase additional credential
credits.
Error: data size is larger
than the size allocated to
be written to the card.
Encoding iCLASS
Custom Data
Not enough memory
blocks were selected in
the Work Instruction
Wizard to support the size
of the data the user is
attempting to write to the
card.
Open the iCLASS Work
Instruction Wizard and allocate
more memory blocks for the
custom data field, if not enough
blocks exist, consider reducing
the size of the data being
written to the card, or
purchasing cards with larger
memory size (16k vs. 2k, etc.).
Exception or Error
Message
Situation Meaning Action
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