HID CP1000 - Page 207

July 2017 PLT-01067, Version: A.7
Troubleshooting Page 10-7
Unable to authenticate
Master Key to retrieve list
of app IDs.
Encoding
DESFire SO
Credential
PICC Master key in Work
Instruction does not match
the PICC Master Key on
the card.
A. If card uses Elite keys, add
Elite keys/keyset and select in
Work Order.
B. If card uses Custom keys, add
Custom keys/keyset and select
in Work Order.
HID Access Application
already exists. Cannot
overwrite without turning
on Allow Overwrite
Existing in the Work
Instruction.
Encoding
DESFire SO
Credential
Work Instruction is not
configured to overwrite
cards that have already
been programmed.
Open the Work Instruction
wizard and check the Overwrite
Existing Credential checkbox.
Error: unable to
authenticate the HID
Access Application.
Reading DESFire
SO Credential
Keys on the card do not
match the authentication
keys specified in the work
order. Card may be using
Elite or Custom keys or
card may be blank.
A. If card uses Elite keys, add
Elite keys/keyset and select in
Work Order.
B. If card uses Custom keys, add
Custom keys/keyset and select
in Work Order.
An error occurred creating
the Legacy HID Access
Application. See log file for
details.
Encoding
MIFARE
Credential
An error occurred
attempting prepare the
sector for the Legacy HID
Access App (setting the
keys and sector access
bits).
1. Verify the proper keys exist on
the encoder.
2. Verify the HID Access
Application sector has not
already been written to by
another application.
An error occurred creating
the SO HID Access
Application. See log file for
details.
Encoding
MIFARE SO
Credential
An error occurred
attempting prepare the
sector for the SO HID
Access App (setting the
keys and sector access
bits).
1. Verify the proper keys exist on
the encoder (this includes the
SO keys).
2. Verify the HID Access
Application sector has not
already been written to by
another application.
Error: unable to modify
sector trailer. See log file
for details.
Encoding
MIFARE Custom
Data
An error occurred
attempting to modify the
sector trailer.
Verify that the sector trailer
access currently on the card
allows the trailer bits to be
modified.
An error occurred writing
MAD. See log file for
details.
Encoding
MIFARE
Credential or
Custom Data
An error occurred
attempting to update the
MIFARE Application
Directory (MAD).
Verify that the MAD sector (0)
on the target card has not
already been written to by
another application with non-
MAD data.
An error occurred during
media personalization. See
log file for details.
Encoding an
iCLASS SR
custom data to
an iCLASS SE
card
An error occurred
attempting to write SR
data to an SE card
Present the correct iCLASS SE
card to the encoder.
Exception or Error
Message
Situation Meaning Action