HIKVISION DS-7716NXI-I4/16P/4S - Page 184

DS-77xxNXI-I4/16P/4S NVR User Manual
UM DS-77xxNXI-I4/16P/4S 050619NA 184
Figure 20-1 Windows Task Management Interface
• Select the “Performance” tab; check the CPU and Memory status.
• If the resources are not adequate, end some unnecessary processes.
4. Check if the fault is solved by the above steps. If it is solved, finish the process. If not, contact a
Hikvision engineer for further processing.
When Using Live View Audio, There Is No Sound, Too Much Noise, or Volume Is Too Low
Possible Reasons:
•
Cable between the pickup and IP camera is not connected well; impedance mismatches or is incompatible.
•
The stream type is not set to “Video & Audio.”
•
The encoding standard is not supported by device.
1. Verify the cable between the pickup and IP camera is connected well, impedance matches, and
compatible.
2. Log in to the IP camera directly, turn the audio on, and check if the sound is normal. If not, contact the
IP camera manufacturer.
3. Verify the setting parameters are correct.
1) Go to Menu > Camera > Encoding Parameters, and set the Stream Type to “Audio & Video.”
4. Verify the IP camera audio encoding standard is supported by the device. The device supports G722.1
and G711 standards, and if the encoding parameter of the input audio is not one of these two
standards, log in to the IP camera to configure it to a supported standard.