Options and upgrades
Welch Allyn supports option and software upgrades for most models.
NOTE Software in the Braun ThermoScan PRO 6000 is not upgradable in the field
when installed in the Connex Spot Monitor. To upgrade the Braun ThemoScan
PRO 6000 software, return the monitor to a service center.
Option upgrades for devices still under warranty that require any installation inside the device must
be performed by a Welch Allyn service center unless you participate in the Partners in Care Biomed
Partnership Program. If you want to install the options, we recommend you attend either the
classroom or online technical training course for the device. The training is required to be eligible
to receive the Welch Allyn Service Tool Gold edition. The Gold edition is required to verify that the
device is functioning correctly after it has been serviced. Although all of the option upgrades are
calibrated and tested before leaving the factory, Welch Allyn recommends performing a complete
functional test whenever the device is serviced.
NOTE For the Welch Allyn Service Tool to support updates and upgrades, adjust
your firewall settings to permit access for IP address 169.254.10.10 (the local feed
server for the software upgrade process).
Software upgrades, when available, can be purchased or provided at no charge if your device is
covered by a Welch Allyn Service Agreement. The upgrades can be installed by either a Welch Allyn
service center or by using the service tool, Standard unlicensed or Gold edition.
If you choose to install software upgrades on your own, you will receive the software through the
internet. When ordering software, provide the serial number of the device you want to install the
software on.
NOTE The device must be plugged in to AC power and have at least 15 minutes
of battery charge remaining to execute software upgrades. You can download
software upgrades on battery power, but you cannot implement them without AC
power.
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