Project workflow
Troubleshooting
Problem Possible cause Suggested action
Date/Time “Test network connection” failed The device is not connected
to a network and therefore
does not have an IP address
Verify that the device has an IP
address: Settings > Advanced
> “IP address”.
The device does not have a
properly configured NTP
server
Review the NTP server
configuration and make sure
NTP is properly configured.
The device does not have a
properly configured NTP
connection
Verify the Date/Time
configuration on the device:
Settings > Advanced > General
> Date/Time:
a. “Enable NTP” is checked.
b. The proper NTP server
address appears in the
242 Connex Direct Welch Allyn® Connex® Spot Monitor