The Welch Allyn Service Tool
The Welch Allyn Service Tool is available in the following editions:
• Standard unlicensed: Accompanies your device.
• Gold: Required to perform complete functional verification and calibration. This edition
requires an additional license. For more information about acquiring this license, contact
Welch Allyn.
NOTE To qualify for the Gold license, you must attend the
Welch Allyn technical training course or complete online training
for the device.
Clinicians and technical service personnel can use the service tool to manage and maintain
supported Welch Allyn products. You can use the service tool to do the following:
• Review device information. When connected to the device, the service tool lists installed
modules, installed firmware and hardware versions, warranty and repair information, status,
and usage history.
• Receive notifications when periodic maintenance is needed. The service tool can help you
manage and maintain your entire inventory of supported Welch Allyn products. Through the
remote service function, the service tool can connect to Welch Allyn Customer Service. With
this functionality you can automatically receive firmware updates and feature upgrades for
your supported products, including software upgrades for the service tool.
• Install updates and upgrades. The service tool can read the firmware version for each
module and check for available updates or upgrades.
NOTE For the Welch Allyn Service Tool to support updates and
upgrades, adjust your firewall settings to permit access for IP
address 169.254.10.10 (the local feed server for the software
upgrade process).
• Create a work list. The work list provides information about service actions—referred to as
work orders—that are waiting for you to perform on your maintained devices. Work orders
may include periodic calibrations, upgrades, or license installations.
• Schedule periodic maintenance. You can use the service tool to set the service interval for
each maintained device.
• View and save logs. You can download and save log files from the device for analysis to help
diagnose and identify reported issues.
• Create user accounts. Administrators can create user accounts and set permission levels to
control access to the features, allowing one group to perform administrative tasks and another
to perform service tasks. Restricting access prevents the service tool from being used to make
unauthorized changes on a connected device.
• Perform functional verification and calibration. The service tool can check any device
requiring calibration and, if necessary, calibrate the device to match the design specifications.
This feature is not supported for all products and requires the service tool, Gold edition, for
each supported product.
• Recover devices. In the rare case where a device can no longer boot because of corrupted
firmware, the service tool can connect the device to Welch Allyn Technical Support to reinstall
the firmware.
• Extensible. The service tool software accepts new plug-ins to support future Welch Allyn
products.
Service manual Overview 15
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