Hillrom Welch Allyn Connex Spot Monitor Service Manual

Technical support services
Welch Allyn offers the following technical support services:
• Telephone support
• Loaner equipment
• Service agreements
• Service training
• Replacement service parts
• Product service
For information on any of these services, go to this site:
https://www.hillrom.com/en/services/.
Service loaners
For warranty or non-warranty repairs not covered under a support agreement, loaners are available
for a nominal charge, subject to availability. Payment is required prior to shipment for all loaners
not covered under a support agreement. The loaner fee can be found on the Welch Allyn loaner
price list.
Welch Allyn Service Centers that provide repair service for this product can, on request, loan a
device for use while the device is being repaired. Loaned devices are provided free of charge for
products repaired while under a support agreement that includes a free loaner provision.
Service options
SmartCare™ services for maintenance and repair
While product warranties provide basic assurance of Welch Allyn hardware quality, they may not
include the full range of services and support you need. Welch Allyn offers premium service and
support through our SmartCare program. Whether you service your own devices and require a
minimum of support or rely on us to service your device, Welch Allyn provides a program that will
meet your needs. A list of available service and support agreements is presented in the "Field
replaceable units" section of this manual.
For more information, call your sales representative or visit our website:
https://www.hillrom.com/en/services/.
SmartCare Remote Management
SmartCare Remote Management is a secure cloud-based portal that offers biomeds access to
manage their Hillrom connected devices remotely in a centralized portal.
For more Information and a complete list of compatibility information, refer to the SmartCare
Remote Management Instructions for use.
Warranty service
All repairs on products under warranty must be performed or approved by Welch Allyn. Refer all
warranty service to Welch Allyn Product Service or another authorized Welch Allyn Service Center.
10 Overview Welch Allyn® Connex® Spot Monitor

Hillrom Welch Allyn Connex Spot Monitor Specifications

General

Brand	Hillrom
Model	Welch Allyn Connex Spot Monitor
Category	Medical Equipment
Language	English