Obtain a Return Material Authorization (RMA) number for all returns to Welch Allyn Product Service
from our website:
https://www.hillrom.com/en/services/explore-our-self-service-tools/repair-status-request/.
CAUTION Unauthorized repairs will void the product warranty.
Non-warranty service
Welch Allyn Product Service Centers and Authorized Service Providers support non-warranty
repairs. Contact any Welch Allyn regional service center for pricing and service options.
Welch Allyn offers modular repair parts for sale to support non-warranty service. This service must
be performed only by qualified end-user biomedical/clinical engineers using this service manual.
Service training is available from Welch Allyn for biomedical/clinical engineers. For information, go
to this site:
https://www.hillrom.com/en/knowledge/technical-training/.
Repairs
A Welch Allyn Service Center or Authorized Service Provider must perform all repairs on products
under warranty unless you are a properly certified technician that has successfully completed a
Welch Allyn Technical Training course. More information on Technical Training can be obtained
from your sales representative or by visiting https://www.hillrom.com/en/knowledge/technical-
training/.
CAUTION Unauthorized repairs will void the product warranty.
Qualified service personnel or a Welch Allyn Service Center should repair products out of warranty.
If you are advised to return a product to Welch Allyn for repair or routine maintenance, schedule
the repair with the service center nearest you.
Welch Allyn Technical Support
If you have a problem with the device that you cannot resolve, call the Welch Allyn Technical
Support Center nearest you for assistance. A representative will assist you in troubleshooting the
problem and will make every effort to solve the problem over the phone, potentially avoiding an
unnecessary return.
If your product requires warranty, extended warranty, or non-warranty repair service, a Welch Allyn
Technical Support representative will record all necessary information to issue an RMA number. The
support representative will provide you with the address of the Welch Allyn Service Center to send
your device to.
Technical support is available during local business hours.
Returning products
When returning a product to Welch Allyn for service, ensure that you have the following
information:
• Product name, model number, and serial number. This information may be found on the
product and serial number labels on the back housing.
Service manual Overview 11
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