• A complete return shipping address.
• A contact name and phone number.
• Any special shipping instructions.
• A purchase-order number or credit-card number if the product is not covered by a warranty.
• A full description of the problem or service request.
1. Obtain an RMA number. Either contact Welch Allyn and request an RMA number or visit us on
the web:
https://www.hillrom.com/en/services/explore-our-self-service-tools/repair-status-request/.
NOTE Welch Allyn does not accept returned products without an
RMA.
2. Ship the device to Welch Allyn, observing these packing guidelines:
a. Remove from the package the battery, all hoses, connectors, cables, sensors, power cords,
and other ancillary products and equipment, except those items that might be associated
with the problem.
Recommendations for returning Lithium-ion batteries
• Use ground transportation to return batteries.
• If returning multiple batteries, package each battery individually.
• Do not consolidate multiple batteries in a single package.
• Use packaging provided by Welch Allyn or the battery manufacturer.
• Do not pack a defective battery in checked or carry-on baggage if traveling by air.
Packaging
• If you return the battery with the device, remove the battery, seal the battery in an
antistatic plastic bag, and place the battery in the position reserved for the battery near
the device in the original shipping carton.
• If you return the battery separately, package the battery in the replacement battery’s
plastic bag and shipping box.
If the original shipping carton or replacement battery shipping box is unavailable, consult
the manufacturer website for information about shipping Lithium-ion batteries.
WARNING Safety risk. Do not ship any battery that has been
physically damaged or shows signs of leakage unless you
receive specific instructions which meet the requirements for
the shipment of Lithium-ion batteries. Dispose of damaged or
leaking batteries in an environmentally safe manner consistent
with local regulations.
12 Overview Welch Allyn® Connex® Spot Monitor
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