NOTE In the United States, the applicable regulations can be
found in the Code of Federal Regulations (CFR). Refer to 49 CFR
173.185 for shipping Lithium-ion batteries by air or ground. Use
49 CFR 172.102 sections A54 and A101 to find the special
provisions for shipping Lithium-ion batteries.
b. Clean the device.
NOTE To ensure safe receipt of your device by the service
center and to expedite processing and return of the device to
you, thoroughly clean all residues from the device before
you ship it to Welch Allyn. For decontamination and
cleaning requirements, see: Decontamination and cleaning
requirements for returns in the Cleaning requirements section.
If a returned device is found to be contaminated with bodily
fluids, it will be returned at the owner’s expense. United States
federal regulations prohibit the processing of any device
contaminated with blood-borne pathogens. Welch Allyn
thoroughly cleans all returned devices on receipt, but any
device that cannot be adequately cleaned cannot be repaired.
c. Put the device, enclosed in a plastic bag with a packing list, into the original shipping
carton with the original packing materials or into another appropriate shipping carton.
d. Write the Welch Allyn RMA number with the Welch Allyn address on the outside of the
shipping carton.
Service manual Overview 13
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