Message Possible cause Suggested action
Alarm
priority
Device is operating in
battery mode.
AC power cord has been
disconnected.
Information status message; press OK
button to dismiss.
Information
Sleep mode is
unavailable. Intervals
monitoring is in
progress.
Sleep mode is not allowed
when intervals are in progress
Stop any active intervals. Information
Sleep mode is
unavailable. An alarm
is active.
Sleep mode is not allowed
when alarms are active
Clear all active alarms. Information
Display lock is
unavailable. Missing
patient context.
Lockout is not allowed without
active patient information
Enter patient information Information
Power cable is
disconnected. 1C1011
The APM communication cable
is plugged in while the APM
USB cable is disconnected
Restart the monitor and the APM. If
the problem is still present, check the
cable connections from the monitor
to APM. If the problem still present,
retry the software update. If still
present, replace the APM. If the
message persists, replace the main
PCBA on the monitor.
Very low
216 Troubleshooting Welch Allyn® Connex® Spot Monitor