4. Use the Create GAD Pairs window to create the pair. Make sure to select
Entire for Initial Copy Type.
Calling Hitachi Data Systems customer support
If you need to contact Hitachi Data Systems customer support, please
provide as much information about the problem as possible, including:
• The circumstances surrounding the error or failure.
• The content of any error messages displayed on the host systems.
• The content of any error messages displayed by Device Manager -
Storage Navigator.
• The Device Manager - Storage Navigator configuration information (use
the Dump Tool).
• The service information messages (SIMs), including reference codes and
severity levels, displayed by Device Manager - Storage Navigator.
The Hitachi Data Systems customer support staff is available 24 hours a day,
seven days a week. If you need technical support, log on to the Hitachi Data
Systems Support Portal for contact information:
https://
hdssupport.hds.com
Troubleshooting
9-17
Hitachi Virtual Storage Platform G1000 Global-Active Device User Guide
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