225
Troubleshooting of control system
SMGB0066 rev.0 - 12/2009
Troubleshooting
Service Manual
7
 
 
Fault codes are displayed in the default display as “FAUL 1” to “FAUL 13”. The table below describes the meaning of the 
faultcode,thebehaviourofthesystemduringthatfaultconditionandsuggestedremedialactiontosolvetheproblem.
   
FAUL 0 No fault detected System operates normally
FAUL 1
No supply water temperature 
sensor (TSUP) or sensor failure.
Heat Pump and Boiler (or Electric Heater) will be 
disabled.
Check sensor operation and sensor wiring. 
FAUL 2
No return water temperature 
sensor (TRET) or sensor failure.
Thesystemwillcontinuetooperate,buttheheat
pump may operate even when the return temperature 
is too high.
Check sensor operation and sensor wiring.
FAUL 3
No mixed water temperature 
sensor (TMIX) or sensor failure.
The mixing valve will close and no heating will be 
available.
Check sensor operation and sensor wiring.
FAUL 4
No DHW temperature sensor 
(TDHW) or sensor failure.
There will be no DHW tank heating available. Check sensor operation and sensor wiring.
FAUL 5
No outdoor temperature sensor 
(TEXT) or sensor failure.
Thesystemwillcontinuetooperate,butwithaxed
outdoor temperature of 10°C.
Check sensor operation and sensor wiring.
FAUL 6
Loss of communications with RF 
receiver.
Systemwillcontinuetooperate,butnoroominuence
ispossible,andcontrolwillnotfollowthethermostat
time programme.
Check wiring to RF Receiver. Please refer 
to the RF Receiver installation guide.
FAUL 7
Loss of connection to the heat 
pump control signal.
The heat pump and electric heater will be disabled. Check control wiring to heat pump.
FAUL 8
Water temperature goes above 
maximum (mixing system only).
The mixing valve will close to prevent overheating of 
underoorsystem.
Ifproblempersists,checksystemsensors
and valve operation.
FAUL 9 Faultnotiedbytheheatpump. Heat Pump and Electric Heater will be disabled.
Refer to the heat pump installation 
guide. To allow the electric heater or 
boiler to continue operating (manual 
release),pressthe+andSELbuttons
simultaneously.
FAUL 10
Failure of the binding between RF 
receiver and thermostat
Systemwillcontinuetooperate,butnoroominuence
ispossible,andcontrolwillnotfollowthethermostat
time programme.
Check wiring to RF Receiver. Please refer 
to the RF Receiver installation guide.
FAUL 11
Incorrect device connected to RF 
receiver terminals.
Systemwillcontinuetooperate,butnoroominuence
ispossible,andcontrolwillnotfollowthethermostat
time programme.
Check wiring to RF Receiver. Please refer 
to the RF Receiver installation guide.
FAUL 12
Failure of the RF receiver to 
receive messages from the 
thermostat.
Systemwillcontinuetooperate,butnoroominuence
ispossible,andcontrolwillnotfollowthethermostat
time programme.
Check wiring to RF Receiver. Please refer 
to the RF Receiver installation guide.
FAUL 13
The chosen extension is not 
allowedinthisconguration.
The system will continue to operate normally without 
the extension.
Selectacongurationwheretheextension
is allowed.
 
Shoulditbenecessarytoresetthecontrollertothefactorydefaultcondition,pressthe
 and   buttons together during the 
power-oncycle.Remembertore-selectthedesiredhydrauliccongurationandsetthenecessaryinstallationparameters.
 
Toadjustonlythetimeduringnormaloperationusethe
   or  buttonstoadjustthetimeandpressthegreen  
buttonagaintoconrmanychanges.