7.2 General System Problems
This section applies to problems and solutions that are not reported by the Vertex M software.
LCD Display
Symptom Problem Recovery
No display
Faulty connection at DAq Check connection at SVGA connector on back of DAq
Faulty connection at display Check connection on back of display
No power to display Check power cable between power distribution box and display power supply
Screen saver or Energy Star feature enabled
Touch the LCD screen
Press a key on the keyboard
Disable screen saver and Energy Star setting in Windows control panel
Display distorted or wrong size Incorrect settings in Windows control panel Use Windows control panel to set display to 1028 x 768 display
“No signal” on screen Data acquisition computer not operational Turn on data acquisition computer power switch
Touchscreen
Symptom Problem Recovery
No response from touch screen
Faulty connection at DAq Check cable connection at serial port
Faulty connection at display Check cable connection on back of display
COM1 not assigned Check assignment for COM1 in Windows control panel
Incorrect touch screen driver settings Restore setting in ELO Windows control panel
Data Acquisition Computer
Symptom Problem Recovery
No green power light Power switch
Turn power switch on
Turn circuit breaker on
Check power cable
Keyboard and Touchpad
Symptom Problem Recovery
“Optional Keyboard not detected” message Keyboard only recognized by Windows at start up Plug in keyboard and restart system
Single key not responding Defective keyboard Replace keyboard
Keyboard not responding with any key
Faulty connection Check keyboard connection on back of data acquisition computer
Defective keyboard Replace keyboard
Touch pad not responding
Faulty connection Check mouse connection on back of data acquisition computer
Defective touch pad Replace keyboard
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