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Diagnostic tools 124
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions,
that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server
installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
is not running. To run this utility, boot the server using Intelligent Provisioning.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft Windows and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, see the HP website (http://www.hp.com/servers/diags). HP
Insight Diagnostics Online Edition is also available in the SPP.
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 124) provides survey functionality that gathers critical hardware and
software information on ProLiant servers.
This functionality supports operating systems that are supported by the server. For operating systems
supported by the server, see the HP website (http://www.hp.com/go/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every Intelligent Provisioning-assisted HP Insight Diagnostics installation,
or it can be installed through the SPP.
HP Insight Remote Support
HP strongly recommends that you register your device for remote support to enable enhanced delivery of
your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support
supplements your monitoring continuously to ensure maximum system availability by providing intelligent
event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate
a fast and accurate resolution, based on your product’s service level. Notifications can be sent to your
authorized HP Channel Partner for onsite service, if configured and available in your country.
For more information, see HP Insight Remote Support and Insight Online Setup Guide for ProLiant Servers
and BladeSystem c-Class Enclosures on the HP website
(http://www.hp.com/go/insightremotesupport/docs). HP Insight Remote Support is available as part of HP
Warranty, HP Care Pack Service, or HP contractual support agreement.
USB support
HP servers support both USB 2.0 ports and USB 3.0 ports. Both types of ports support installing all types of
USB devices (USB 1.0, USB 2.0, and USB 3.0), but may run at lower speeds in specific situations:
USB 3.0 capable devices operate at USB 2.0 speeds when installed in a USB 2.0 port.
When the server is configured for UEFI Boot Mode, HP provides legacy USB support in the pre-boot
environment prior to the operating system loading for USB 1.0, USB 2.0 , and USB 3.0 speeds.
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