Condition Possible cause Suggested solutions
The paper size and the paper size settings do not
match.
Ensure that the paper size in the printer driver
settings matches the paper in the tray. Or, ensure
that the paper size in the printer driver settings
matches the paper selection in the software
application settings you use.
The machine prints, but
the text is wrong, garbled,
or incomplete.
The machine cable is loose or defective. Disconnect the machine cable and reconnect. Try a
print job that you have already printed successfully. If
possible, attach the cable and the machine to
another computer that you know works and try a
print job. Finally, try a new machine cable.
The wrong printer driver was selected. Check the application’s printer selection menu to
ensure that your machine is selected.
The software application is malfunctioning. Try printing a job from another application.
The operating system is malfunctioning. Exit Windows and reboot the computer. Turn the
machine o and back on again.
Pages print, but they are
blank.
The toner cartridge is defective or out of toner. Redistribute the toner, if necessary. If necessary,
replace the toner cartridge.
The le may have blank pages. Check the le to ensure that it does not contain blank
pages.
Some parts, such as the controller or the board, may
be defective.
Contact a service representative.
The machine does not
print PDF les correctly.
Some parts of graphics,
text, or illustrations are
missing.
Incompatibility between the PDF le and the Acrobat
products.
Printing the PDF le as an image may enable the le
to print. Turn on Print As Image from the Acrobat
printing options.
NOTE: It will take longer to print when you print a
PDF le as an image.
The print quality of photos
is not good. Images are
not clear.
The resolution of the photo is very low. Reduce the photo size. If you increase the photo size
in the software application, the resolution will be
reduced.
Before printing, the
machine emits vapor near
the output tray.
Using damp/wet paper can cause vapor [white
smoke] during printing.
This is not a problem, just keep printing. If you are
bothered by the smoke [vapor], then replace the
paper with fresh paper from an unopened ream.
The machine does not
print special-sized paper,
such as billing paper.
Paper size and paper size setting do not match. Set the correct paper size in the Custom in Paper tab
in Printing Preferences.
The printed billing paper is
curled.
The paper type setting does not match. Change the printer option and try again. Go to
Printing Preferences, click Paper tab, and set type to
Thin.
ENWW Printing problems 133
To Next Page
Loading...
Need help?
General
