Printing problems
The following table describes common printing problems, the possible causes, and suggested solutions.
Condition Possible cause Suggested solutions
The machine does not
print.
The machine is not receiving power. Connect the machine to the electricity supply rst. If
the machine has a Power / Wake Up button on
the control, press it.
The machine is not selected as the default machine. Select your machine as your default machine in
Windows.
Check the machine for the following:
●
The cover is not closed. Close the cover.
●
Paper is jammed. Clear the paper jam.
●
No paper is loaded. Load paper.
●
The toner cartridge is not installed. Install the toner cartridge.
●
Make sure the protective cover and sheets are removed from the toner cartridge.
If a system error occurs, contact your service representative.
The connection cable between the computer and the
machine is not connected properly.
Disconnect the machine cable and reconnect it.
The connection cable between the computer and the
machine is defective.
If possible, attach the cable to another computer that
is working properly and print a job. You can also try
using a dierent machine cable.
The port setting is incorrect. Check the Windows printer settings to make sure
that the print job is sent to the correct port. If the
computer has more than one port, make sure that
the machine is attached to the correct one.
The machine may be congured incorrectly. Check the Printing Preferences to ensure that all of
the print settings are correct.
The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver.
The machine is malfunctioning. Check the display message on the control panel to
see if the machine is indicating a system error.
Contact a service representative.
The document size is so big that the hard disk space
of the computer is insuicient to access the print job.
Get more hard disk space and print the document
again.
The output tray is full. Once the paper is removed from the output tray, the
machine resumes printing.
The machine selects print
materials from the wrong
paper source.
The paper option that was selected in the Printing
Preferences may be incorrect.
For many software applications, the paper source
selection is found under the Paper tab within the
Printing Preferences. Select the correct paper source.
See the printer driver help screen.
A print job is extremely
slow.
The job may be very complex. Reduce the complexity of the page or try adjusting
the print quality settings.
Half the page is blank. The page orientation setting may be incorrect. Change the page orientation in your application.
132 Chapter 11 Troubleshooting ENWW
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