Condition Example Suggested solutions
Horizontal stripes If horizontally aligned black streaks or smears appear:
●
The toner cartridge may be installed improperly. Remove the
cartridge and reinsert it.
●
The toner cartridge may be defective. Remove the toner
cartridge and install a new one. Remove the toner cartridge
and install a new one.
If the problem persists, the machine may require repairing. Contact
a service representative.
Curl If the printed paper is curled or paper does not feed into the
machine:
●
Turn the stack of paper over in the tray. Also try rotating the
paper 180° in the tray.
●
Change the printer’s paper option and try again. Go to Printing
Preferences, click the Paper tab, and set type to Thin.
●
An unknown image
repetitively appears on a
few sheets
●
Loose toner
●
Light print or
contamination occurs
Your machine is probably being used at an altitude of 1,000 m
(3,281 ft) or above. The high altitude may aect the print quality,
such as loose toner or light imaging.
138 Chapter 11 Troubleshooting ENWW
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