1. Press Collect to collect a support ticket.
You are not permitted to run more than one manual collection at a time. Automatic collection
however can have multiple sessions running.
2. Provide a name for the data collection. This is a text description field to allow the user to
reference this ticket in the future. Valid characters are [A-Z], [a-z] and _ No other characters
are allowed. Press OK.
NOTE: This operation may take some time.
3. Once the collect is complete, highlight the ticket row to be downloaded, then press Download.
This will pull it across to your local server, where the file can be stored. Download cannot be
permitted when a manual Collect is in progress.
NOTE: It is important to set Security configuration options correctly if you are using Internet
Explorer as your web browser. If you do not, the download will fail without an error message.
1. Add https://VIF https://node1 , https://node2
2. Enable download.
Equivalent CLI commands
• To create a support ticket: support create ticket. A ticket will be produced with the
filename: tkt_<datestamp>.zip
• To delete one or all support tickets:support del ticket <ticket name> or support
del ticket ALL .
There is no equivalent CLI command for download, but you can use sftp to pull the ticket.
• Example 1: (using Linux)
sftp Admin@<Management_VIF>
cd tickets (the full path is /jail/tickets)
get <supportticket name>.zip
Pulling a Support Ticket 131
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