Table 10. Fault Messages (continued)
Fault Message
Operator
Correctable? Explanation Solution
RIBBON INK OUT
CHANGE RIBBON
Yes RibbonMinder has
determined that the ribbon is
out of ink. Message appears
only when the CDP feature
has been disabled.
Replace the ribbon and verify
ribbon life is reset to 100%.
SECURITY CODE VIOLATION No Security Key does not match
emulation.
Contact your IBM service
representative.
SECURITY KEY NOT
DETECTED
No The security key is not
present or has failed.
Contact your IBM service
representative.
SENSOR CALIBRATION
PASSED
N/A Status message: displays
when the Transport
calibration is successful.
No action required.
SERVICE MENU
<first service test>
N/A Non-error status message. No action necessary.
SF ERROR Yes Structured Field Error.
Application software has
violated structured data field
parameters.
Not a printer problem. Have
the system administrator
correct applications data or
configuration.
SHUT DRVR CIR*
SEE USER’S MANUAL
No The shuttle driver circuit on
the controller board is
drawing too much current.
Power down and contact your
IBM service representative.
SHUTL OVR SPEED* No The shuttle is running over
speed.
Contact your IBM service
representative.
SHUTTLE STALL Yes The shuttle is not moving. Set the forms thickness lever to
match the thickness of paper,
but not too tightly. Check and
adjust the platen gap. Inspect
the ink transport media mask
for deformation that snags and
interferes with shuttle
movement. If fault source is not
apparent, contact your IBM
service representative.
SHUTTLE TYPE NOT
SUPPORTED*
No The shuttle type was not
detected at power-up.
Contact your IBM service
representative.
STACK UNDERFLOW* No Firmware error on the
controller board.
Contact your IBM service
representative.
STACK UNDERFLOW* No Firmware error on the
controller board.
Contact your IBM service
representative.
TABLE MISMATCH
DOWNLOAD AGAIN
Yes Indicates that the software
update hsa failed and should
be reloaded.
Power off the printer.
Download the program again
from the beginning. If the
message appears again, contact
your IBM service
representative.
TCP PORT BUSY No Error message reported by
the Printer Manager when
the Ethernet card is installed.
Refer to the 6500 Maintenance
Information Manual.
246 Infoprint 6500 User’s Manual
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