5. Note any host error messages displayed. Write down the exact error message.
6. If possible, call while at your computer, with the library installed and turned on.
• The IBM Support Center assists with problem determination and initiates shipment of a replacement
part, if needed, to your location. To contact IBM technical support:
– In the US: 1-800-IBM_SERV (1-800-426-7378).
– All other Countries or Regions: http://www.ibm.com/planetwide/.
– Select your country, then under Technical Support, click Open Service Request.
Diagnostic information
This section provides various diagnostic tools and information.
IBM Tape Diagnostic tool (ITDT)
The IBM Tape Diagnostic Tool (ITDT) is an independent tool that provides diagnostics on tape drives and
libraries. ITDT has multiple functional capabilities and is a quick, convenient, and efîš´cient method for
drive îš´rmware updates. As a note, drive memory dump retrievals are completed by the tool as well.
The IBM Tape Diagnostic tool (ITDT):
• Runs quick or extended diagnostic tests on tape drives. If the library is online to the server/host where
the tool resides, ITDT communicates with the drive through the library to load and unload a test
cartridge, exercising some library functions.
• Retrieves rmware memory dumps from tape drives and libraries.
• Completes a rmware update on tape drives or libraries. See note about library rmware update.
• Tests the performance of the environment by completely writing a cartridge and measuring
performance.
• Retrieves and displays cartridge information.
• Veries the encryption environment.
• Does not require special device drivers.
• Is available for most major platforms.
• Scans the host interface and nds and displays for selection all IBM LTO devices. The tool does not
display non-IBM devices.
The IBM Tape Diagnostic tool (ITDT) is available as a command line utility and a graphical user interface
(GUI) version.
• The IBM Tape Diagnostic Tool (ITDT) is started by entering the executable le from the directory where
the tool is located. The Help feature gives a brief explanation of each function and shows the syntax.
Note: Be sure that you have the most current version of ITDT if you are updating îš´rmware on a recent
drive type. Before ITDT is used, verify that your library host operating system is at the current released
level. This action ensures optimum read/write operations for diagnostic tests.
IBM maintains the current levels of ITDT on the web. Go to http://www.ibm.com/support/îš´xcentral and
follow these steps to access this material.
1. From the Fix Central web page, choose the Select Product tab, select System Storage from the
Product Group list.
2. Select Tape Systems from the System Storage list.
3. Select Tape drivers and software from the Tape systems list.
4. Select IBM Tape Diagnostic Tool ITDT from the Tape drivers and software list.
5. Select the appropriate operating system from the Platform list and click Continue.
6. Select the appropriate version from the list.
IBM Conîš´dential
112IBM TS4300 Tape Library Machine Type 3555: User's Guide
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