Chapter 5 — Troubleshoot the Printer
PC23 and PC43 Desktop Printer User Manual 103
Problems and Possible Solutions
Use this table to understand and troubleshoot some common
problems you may encounter.
Faulty Dot The printhead has reached the number of faulty dots
set in the Faulty Dots setting in Maintenance Alerts.
You may need to replace the printhead.
Replace Printhead The printer has reached a limit set in the Replace
Printhead setting in Maintenance Alerts for the
amount of media to print before replacing the
printhead. Replace the printhead.
Clean Printhead The printer has reached a limit set in the Clean
Printhead setting in Maintenance Alerts for the
amount of media to print before cleaning the
printhead. Clean the printhead.
No RFID Tag Found The printer cannot find an RFID tag. You need to
disable RFID on the printer.
RFID Not Installed You are attempting to write to a tag, but the printer
does not support RFID. You must install the RFID
module in the printer to be able to write to RFID
tags.
Upgrading Firmware The printer is going to start upgrading the firmware.
Do not try to send anything to the printer.
Printer is Rebooting The printer is going to restart. Wait until the printer
is ready before attempting to communicate with it.
Started The printer is in the process of starting up.
Maintenance and Error Alert Messages (Continued)
Message Description and Solution
Problems and Possible Solutions
Problem Possible Solution
The printer does not feed media
correctly.
Remove the media from the media
compartment and reinstall the media.
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