CHAPTER 17
Contacting Customer Support and
Returning the Chassis or Components
•
Returning a QFX5110 or Component for Repair or Replacement on page 129
•
Locating the Serial Number on a QFX5110 Device or Component on page 130
•
Contacting Customer Support to Obtain Return Material Authorization on page 132
•
Packing an QFX5110 Device or Component for Shipping on page 133
Returning a QFX5110 or Component for Repair or Replacement
To return a QFX5110 or component to Juniper Networks for repair or replacement:
1. Determine the serial number of the component. For instructions, see “Locating the
Serial Number on a QFX5110 Device or Component” on page 130.
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical
Assistance Center (JTAC), as described in Contacting Customer Support to Obtain a
Return Materials Authorization for a QFX Series Device or Component.
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in “Packing an QFX5110 Device
or Component for Shipping” on page 133.
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html.
Related
Documentation
QFX5110 Hardware Overview on page 3•
129Copyright © 2017, Juniper Networks, Inc.
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