Troubleshooting
10-12
Error Code:1102 Is a domain name entered? Correctly enter the user name in the
"domain\user", "domain\user" or
"domain@user" format.
—
Did you specify an invalid
user or password?
Enter the correct user name and
password.
—
Did you specify an invalid
folder name or share name?
Enter the correct folder name and
share name.
—
Did you specify a user who
is not allowed to access the
folder, or has access
permission been set for the
folder?
Check the access restrictions of the
destination folder.
—
Are prohibited characters
included in the host name?
Check if any of the following
characters are included in the host
name.
` ~ ! @ # $ ^ & * ( ) = + [ ] { } \ | ; : ' " <
> / ?
—
Error Code:1103 Is a domain name entered? Correctly enter the user name in the
"domain\user", "domain\user" or
"domain@user" format.
—
Is the correct folder path
entered?
Enter the correct folder path. —
Did you specify a user who
is not allowed to access the
folder, or has access
permission been set for the
folder?
Check the access restrictions of the
destination folder.
—
Error Code:1105 Is SMB protocol enabled? Enable SMB protocol for the host
name in COMMAND CENTER.
—
Error Code:2101,
2201, 2203
Did you enter an invalid host
name or IP address?
Enter the correct host name or IP
address.
—
Is the wrong port number
specified?
Specify the correct port number. —
Are you correctly connected
to the network?
Make sure that the network cable has
been correctly connected.
Make sure that the network
environment (server, hub, or other
LAN network) is operating correctly.
—
Error Message Checkpoints Corrective Actions
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