Troubleshooting 
10-13
10
Error Code:0007, 
5101, 5102, 5103, 5104, 
7101, 720f
– Turn the main power switch off and 
then on. If this occurs repeatedly, 
write down the error code that 
appears in the message display and 
contact a service technician. (See the 
procedure in 
Machine failure. Call 
service.)
—
Error Code:9181 Have more than 999 original 
pages been scanned?
If there are more than 999 original 
pages, send the pages in separate 
batches.
—
Scan To  FTP Error Code
Error Code:1101 Is the host name of the FTP 
server incorrect?
Set the correct host name in 
COMMAND CENTER.
—
Error Code:1102 Is a domain name entered? Correctly enter the user name in the 
"domain\user" or "domain\user" 
format.
—
Did you specify an invalid 
user or password?
Enter the correct user name and 
password.
—
Error Code:1103 Is the correct folder path 
entered?
Enter the correct folder path. —
Did you specify a user who 
is not allowed to access the 
folder, or has access 
permission been set for the 
folder?
Check the access restrictions of the 
destination folder. 
—
Error Code:1105 Is FTP protocol enabled? Enable FTP protocol in COMMAND 
CENTER.
—
Error Code:1131 Is one of the FTPS settings 
incorrect?
Check the security settings. —
Error Code:1132 Are you trying to send to a 
server that does not support 
FTPS service or the 
encryption method?
Check if the server supports FTPS. 
Check if the server supports the 
encryption method.
—
Error Message Checkpoints Corrective Actions
Reference 
Page