Kyocera ECOSYS PA3500cx - 10 Troubleshooting

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10 Troubleshooting

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Table of Contents2
Please Read First8
Preface9
Machine Features10
Optimize Your Office Workflow10
Save Energy and Cost11
Strengthen Security12
Use Functions more Efficiently14
Guides Provided with the Machine15
About the Operation Guide (this Guide)17
Structure of the Guide17
Conventions Used in this Guide18
Notice22
Safety Conventions in this Guide22
Environment23
Precautions for Use24
Compliance and Conformity24
Security Precautions When Using Wireless LAN (if Equipped)25
Limited Use of this Product (if Equipped)26
Legal and Safety Information27
Energy Saving Control Function29
Automatic 2-Sided Print Function29
Resource Saving - Paper29
Environmental Benefits of "Power Management29
ENERGY STAR Program30
Installing and Setting up the Machine31
Part Names (Machine Exterior)32
Part Names (Connectors/Interior)34
Part Names (with Optional Equipments Attached)36
Connecting the Machine and Other Devices39
Connecting Cables41
Connecting LAN Cable41
Connecting USB Cable42
Connecting the Power Cable42
Power On/Off43
Power on43
Power off43
Using the Operation Panel44
Operation Panel Keys44
Adjusting the Operation Panel Angle46
Using the Operation Panel47
Help Screen48
Login/Logout49
Login49
Logout50
Default Settings of the Machine51
Setting Date and Time51
Network Setup52
Energy Saver Function64
Installing Software66
Published Software (Windows)66
Installing Software in Windows67
Uninstalling Windows Software74
Installing Software on a Mac os Computer76
Checking the Counter81
Additional Preparations for the Administrator82
Administrator Privileges Overview82
Log in as Machine Administrator or Administrator82
Strengthening the Security83
Command Center RX85
Accessing Command Center RX85
Changing Security Settings87
Changing Device Information88
SMTP and E-Mail Settings89
Creating a New Custom Box91
Printing a Document Stored in a Custom Box92
Preparation before Use94
Load Paper95
Loading Paper95
Precaution for Loading Paper97
Paper Specifications Available in the Cassettes98
Loading in the Cassettes99
Paper Specifications Available in the Multipurpose Tray102
Loading Paper in the Multipurpose Tray103
Specifying Paper Size and Media Type106
Paper Stopper110
Print from PC111
Printer Driver Print Settings Screen112
Displaying the Printer Driver Help114
Changing the Default Printer Driver Settings (Windows 10)115
Changing the Default Printer Driver Settings (Windows 11)115
Changing the Default Printer Driver Settings (Windows 8.1, Windows Server 2012/R2, Windows Server 2016, Windows Server 2019)115
Printing from PC116
Printing on Standard Sized Paper117
Printing on Non-Standard Sized Paper119
Printing with Universal Print122
Printing on Banner Paper125
Canceling Printing from a Computer128
Printing from the Mobile Device129
Printing by Airprint129
Printing by Mopria129
Printing with Wi-Fi Direct129
Printing Data Saved in the Printer130
Specifying the Job Box from a Computer and Storing the Job130
Printing Documents from Private Print Box131
Deleting the Documents Stored in the Private Print Box132
Printing Document from Stored Job Box133
Deleting the Documents Stored in the Stored Job Box134
Printing Document from Quick Copy Box135
Deleting the Documents Stored in the Quick Copy Box136
Printing Document from Proof and Hold Box137
Deleting the Documents Stored in the Proof and Hold Box138
Printing Documents from PIN Print Box139
Deleting the Documents Stored in the PIN Print Box140
Printing Document from Universal Print Box141
Deleting the Documents Stored in the Universal Print Box142
Configure the Job Box143
Monitoring the Printer Status (Status Monitor)144
Accessing the Status Monitor144
Exiting the Status Monitor144
Quick View State144
Printing Progress Tab145
Paper Tray Status Tab145
Toner Status Tab146
Alert Tab146
Status Monitor Context Menu147
Status Monitor Notification Settings148
Operation on the Machine150
Canceling Jobs151
Using Document Boxes152
What Is Custom Box152
What Is Job Box152
What Is USB Drive Box152
How to Use Custom Box153
Create a New Box153
Editing a Box156
Delete the Custom Box157
Storing Documents to a Custom Box158
Printing Document in a Custom Box159
Moving Documents in Custom Box161
Deleting Documents in a Custom Box163
Using Removable USB Drive164
Printing Documents Stored in Removable USB Drive164
Removing USB Drive165
Using Various Functions166
About Functions Available on the Machine167
Custom Box (Print)167
USB Drive (Printing Documents)168
Quiet Mode169
Duplex170
Ecoprint171
File Name Entry172
Job Finish Notice173
Delete after Printed174
Encrypted PDF175
TIFF/JPEG Size176
XPS Print Area Setting177
Status/Job Cancel178
Checking Job Status179
Displaying Status Screens179
Checking Job History181
Displaying Job History Screen181
Checking the Detailed Information of Histories182
Sending the Log History182
Device Information183
Checking the Remaining Amount of Toner (Paper/Supplies)184
System Menu185
Operation Method186
System Menu Settings187
Report192
Report Print192
Job Log194
Paper Settings195
MP Tray Set195
Cassette 1 Set. to Cassette 5 Set. Settings195
Media Type Set198
Reset Type Adj199
Paper Setup Msg199
Print Settings200
About Reduced Print Settings205
Network207
Host Name207
Wi-Fi Direct Set208
Wi-Fi Settings209
Wired Netwk. Set215
Protocolsettings219
Primary Network226
Ping227
Restart Network227
Remote Serv.set228
Remote Operation228
Optional Network229
Wireless Network229
Basic231
Restart Network231
Device Common232
Language232
Def. Screen(Box)232
Date Setting232
Buzzer233
RAM Disk Setting233
Format SSD234
Format SD Card234
Display Bright234
Error Handling235
Colortoner Empty235
Timer Setting236
Disp. Status/Log239
Keyboard Type239
Bluetooth Set239
Low Toner Alert239
Msg Banner Print241
Remote Printing241
Direct PRN (Web)241
Maintenancealert242
Security243
Network Security243
I/F Block Set245
Security Level246
Data Security247
Manual FW Update248
Allowlisting249
User/Job Account250
Application251
Adjust/Maint252
User Authentication and Accounting (User Login, Job Accounting)254
Overview of User Login Administration255
Managing the Job Account from PC255
Enable User Login Administration256
Setting User Login Administration257
Authentication Security257
Adding a User (Local User List)259
Changing User Properties for Local Users (Admin, Deviceadmin, Poweruser)259
Changing User Properties for Network Users261
Deleting a User262
Managing the Users that Print on this Machine from a PC263
Server Settings264
Configure Network User Rights266
Obtain NW User Property267
ID Card Settings268
PIN Login270
Using User Login Administration270
Overview of Job Accounting271
Enabling Job Accounting272
Job Accounting273
Job Accounting (Local)274
Adding an Account274
Restricting the Use of the Machine275
Editing an Account276
Deleting an Account276
Job Accounting for Printing278
Configuring Job Accounting280
Counting the Number of Pages Printed280
Print Accounting Report282
Using Job Accounting283
Apply Limit284
Unknown User Settings285
10 Troubleshooting287
Regular Maintenance288
Cleaning288
Cleaning Paper Transfer Unit289
Replacing the Toner Container290
Replacing the Waste Toner Box294
Troubleshooting296
Solving Malfunctions296
Machine Operation Trouble296
Printed Image Trouble330
Color Printing Trouble339
Remote Operation345
Responding to Messages348
Adjustment/Maintenance363
Overview of Adjustment/Maintenance363
Color Adjustment364
Color Registration Procedure364
Clearing Paper Jams369
Jam Location Indicators369
Remove any Jammed Paper in the Multipurpose Tray371
Remove Paper Jams from Cassette 1 to Cassette 5374
Remove the Paper Jammed in the Rear Cover 1 (Feed)376
Remove the Paper Jammed in the Rear Cover 2377
Remove the Paper Jammed in the Rear Cover 3378
Remove the Paper Jammed in the Rear Cover 1379
Remove any Jammed Paper in Duplex Unit381
11 Appendix383
Optional Equipment384
Option Configuration384
Overview of the Applications387
Starting Application Use387
Checking Details of Application388
Character Entry Method389
Key Used389
Selecting Type of Characters390
Characters that Can be Entered Using the Numeric Keys390
About Paper393
Basic Paper Specifications393
Choosing the Appropriate Paper394
Special Paper397
Specifications402
Machine402
Printer Function405
Paper Feeder (550-Sheet)407
Backing up Your Data408
Backing up Your Data Using KYOCERA Net Viewer408
Backing up Your Data Using Command Center RX408
Security Quick Setup Function List409
Tls409
Serverside Settings409
Clientside Settings410
Ipv4 Settings (Wired Network)411
Ipv4 Settings (Wireless Network)412
Ipv6 Settings (Wired Network)413
Ipv6 Settings (Wireless Network)414
Other Protocols: HTTP (Client)415
Other Protocols: SOAP416
Other Protocols: LDAP417
Send Protocols: SMTP (E-Mail TX)418
Email: POP3 User Settings419
Print Protocols420
Other Protocols422
TCP/IP: Bonjour Settings424
Network Settings424
Connectivity424
Interface Block Setting425
Energy Saver/Timer426
User Account Lockout Setting426
Job Status/Job Logs Settings426

Kyocera ECOSYS PA3500cx - 10 Troubleshooting

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