ADF duplex service check................................................................................................................................137
Modem/fax card service check.......................................................................................................................138
Fax reception service check ............................................................................................................................139
Fax transmission service check ....................................................................................................................... 141
Fax error log codes .........................................................................................................................................143
Escalating a fax issue to second‑level support................................................................................................ 147
Service menus..........................................................................................149
Understanding the control panel and menus (MX310dn).....................................................................149
Using the printer control panel.......................................................................................................................149
Understanding the colors of the indicator and Sleep button lights................................................................150
Understanding the control panel and menus (MX410, MX510, and MX511).......................................150
Using the printer control panel.......................................................................................................................150
Understanding the colors of the indicator and Sleep button lights................................................................151
Understanding the home screen ....................................................................................................................151
Using the touch-screen buttons ..................................................................................................................... 153
Menus list..............................................................................................................................................154
Diagnostics menu..................................................................................................................................155
Entering the Diagnostics menu....................................................................................................................... 155
Registration..................................................................................................................................................... 155
Scanner calibration .........................................................................................................................................155
Print Tests ....................................................................................................................................................... 156
Print Quality Pages..........................................................................................................................................156
HARDWARE TESTS .......................................................................................................................................... 157
DUPLEX TESTS .................................................................................................................................................159
INPUT TRAY TESTS ..........................................................................................................................................161
OUTPUT BIN TESTS .........................................................................................................................................162
BASE SENSOR TEST.......................................................................................................................................... 163
DEVICE TESTS .................................................................................................................................................. 163
PRINTER SETUP ...............................................................................................................................................164
EP SETUP ......................................................................................................................................................... 166
REPORTS .........................................................................................................................................................168
EVENT LOG...................................................................................................................................................... 168
Scanner tests................................................................................................................................................... 169
Exit Diags......................................................................................................................................................... 173
Configuration menu..............................................................................................................................174
Entering the Configuration menu ...................................................................................................................174
Reset ADF Maintenance Kit Counter ..............................................................................................................174
Maintenance Counter Value...........................................................................................................................174
Reset Maintenance Counter ...........................................................................................................................174
Print Quality Pages..........................................................................................................................................175
Reports ........................................................................................................................................................... 175
Panel Menus ................................................................................................................................................... 175
7015
Table of contents
7