Action Yes No
Step 4
Check the pick roller assembly.
Is it free of wear or damage?
Go to step 5. Replace the pick roller
assembly. See “Pick
roller removal” on
page 333.
Step 5
Check the separator roll assembly.
Is it free of wear or damage?
Go to step 6. Replace the separator
roll assembly. See
“Separator roll
assembly removal” on
page 333.
Step 6
Check the tray guides, lift plate, and lift plate gears.
Are they free of wear or damage?
Go to step 7. Replace the tray insert.
Step 7
Check the ACM assembly.
Is it free of wear or damage?
Go to step 8. Replace the ACM
assembly. See “ACM
assembly removal” on
page 335.
Step 8
POR into the Diagnostics menu and perform a feed test:
Diagnostics Menu > Input Tray Tests > Feed Test > Select an option tray
Does the pick/lift motor gearbox pass the test?
Go to step 9. Replace the option
tray.
Step 9
Does the error remain?
Contact the next level
of support.
The problem is solved.
25y paper jams
[x]‑page jam, clear manual feeder. [25y.xx]
1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
7015
Diagnostic information
71
To Next Page
Loading...
