Action Yes No
Step 3
Enter diagnostics mode and navigate to:
SCANNER TESTS > Sensor Test
Select Paper FB Long to perform the sensor test.
Did it pass?
Go to step 5. Go to step 4.
Step 4
Replace the flatbed. See “Flatbed assembly removal” on page 328.
Did this fix the problem?
The problem is solved. Go to step 5.
Step 5
Replace the controller. See “Controller board removal” on page 231.
Did this fix the problem?
The problem is solved. Contact the next level
of support.
ADF cover open service check
Actions Yes No
Step 1
Is the ADF cover properly closed?
Go to step 3. Go to step 2.
Step 2
Close the ADF cover.
Does the problem go away?
Issue resolved. Go to step 3.
Step 3
Perform the ADF cover open sensor test. See “Scanner tests” on
page 169.
Does the sensor work properly?
Go to step 4 Go to step 8.
Step 4
On the bottom of the ADF cover, inspect the ADF cover closed sensor
actuator.
Does it move freely?
Go to step 6. Go to step 5.
Step 5
Fix the actuator so it moves freely.
Does this fix the problem?
Issue resolved. Go to step 6.
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Diagnostic information
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