Action Yes No
Step 4
a Remove the left cover.
b POR into the Diagnostics menu and perform a feed test:
Diagnostics Menu > Input Tray Tests > Feed Tests > Multi‑Purpose
Feeder
c Check the MPF solenoid for proper operation.
Does it function properly?
Go to step 5. Replace the MPF
solenoid. See “MPF
solenoid removal” on
page 213.
Step 5
a Make sure the MPF gearbox is free of debris.
b Check the gears and spring of the MPF gearbox for wear or damage.
Are they free of damage?
Go to step 6. Replace the MPF
gearbox. See “MPF
gearbox removal” on
page 215.
Step 6
Does the error remain?
Contact the next level
of support.
The problem is solved.
28y paper jams
[x]‑page jam, open automatic feeder top cover. [28y.xx]
1 Remove all original documents from the ADF tray.
Note: The message is cleared when the pages are removed from the ADF tray.
2 Open the ADF cover.
3 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
4 Close the ADF cover.
5 Straighten the edges of the original documents, then load the original documents into the ADF, and then adjust the
paper guide.
6 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer
models, select Next >
> Clear the jam, press OK > .
7015
Diagnostic information
74
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