USB print service check
Action Yes No
Step 1
Enter Diagnostic mode and perform a print test to make sure the printer
prints correctly. Verify that the indicator light is on, then print the Menu
Settings Page, navigate to:
Reports > Menu Settings Page
Are the internal pages printing?
Go to step 2. Go to step 7.
Step 2
Verify if the user's applications are setup correctly.
Are they setup correctly?
Go to step 4. Go to step 3.
Step 3
Try a different application to run a print job.
Did the output print?
This is not a printer
issue.
Go to step 4.
Step 4
Check the print driver.
Is the correct driver being used and properly setup?
Go to step 6. Go to step 5.
Step 5
Use a different driver.
Did this fix the issue?
The problem is solved. Go to step 6.
Step 6
Try a different USB cable.
Did this fix the issue?
The problem is solved. Go to step 7.
Step 7
Replace the controller board. Go to “Controller board removal” on
page 231.
Did this fix the issue?
The problem is solved. Contact the next level
support
7015
Diagnostic information
118
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