Base printer symptoms
Symptom Action
Buttons on the control panel failed to respond Go to “Control panel button service
check” on page 117.
No Display Go to “Control panel service check” on
page 116.
Fuser parts melted Go to “LVPS service check” on page
101.
Printer not communicating with host Go to “USB print service check” on
page 118.
If the printer is network‑attached, then
go to “Network service check” on
page 120.
Machine does not POR (no power) Go to “Dead machine service check” on
page 114.
False Close front door displayed.
Go to “Front door not closed service
check” on page 119.
Dead machine service check
Action Yes No
Step 1
Is the machine plugged in?
Go to step 3. Go to step 2.
Step 2
Plug the machine in.
Did this fix the problem?
The problem is solved. Go to step 3.
Step 3
Check the power cord for continuity.
Is there continuity?
Go to step 4. Replace the power
cord.
Step 4
Check the AC line voltage to the machine. The voltage should be within
the following limits:
• for 110 machines—100 to 127 V ac
• for 220 V machines—200 to 240 V ac
Is the voltage within the limits?
Go to step 5. Try a different outlet.
7015
Diagnostic information
114
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