Error code Description Action
34 Media size mismatch (too short or too narrow)
1 Make sure the media size setting matches the
paper in the tray.
2 Restore the engine settings to their defaults:
Diagnostics Menu > Printer Setup > Defaults
3 Restore the EP setup settings to their defaults:
Diagnostics Menu > EP Setup > Defaults
4 If the problem remains, go to “Media size
mismatch service check” on page 94.
35 Res save off deficient memory
1 Disable the Resource save feature:
Settings > Print Settings > Setup Menu >
Resource Save > Off
2 If the problem remains, go to “Insufficient
memory service check” on page 95.
37 Insufficient collation area
38 Memory full
42 Printer/cartridge mismatch
1 Check if the toner cartridge is supported. Replace
with a supported toner cartridge if necessary.
2 If the problem remains, go to “Printer/cartridge
mismatch service check” on page 95.
52 Flash full Format the flash memory:
Settings > Print Settings > Utilities > Format Flash
If the problem remains:
1 Remove the installed memory, and reset the
printer. If the problem does not reoccur, replace
the memory card.
2 If the problem remains, replace the controller
board.
54 Network error Make sure the printer is properly setup on the
network.
If the problem remains:
1 Remove the wireless network option, and reset
the printer. If the problem does not reoccur,
replace the wireless network option.
2 If the problem remains, replace the controller
board.
80 Maintenance kit Replace the maintenance kit, and then reset the
Maintenance counter.
84 Imaging unit low
1 Replace the imaging unit.
2 Make sure the imaging unit smart chip contact
cable is properly connected to the controller
board.
3 Make sure the contacts are free of debris.
4 Check the contacts for damaged pins. If damaged,
replace the printer.
5 If the contacts are free of damage, contact your
next level of support.
7015
Diagnostic information
92
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