Diagnostics information 2-13
7014-xxx
Messages and error codes
User attendance messages
The printer control panel displays messages describing the current state of the printer and indicates possible
printer problems that must be resolved. This topic provides a list of all printer messages, explains what they
mean, and tells how to clear the messages.
The following table lists the messages in alphanumerical order. A message can also be located using the index.
User status and attendance messages
User primary message Explanation
Change <src><Custom
type name>
This IR allows a user to override the source for the remainder of a job. The page
will be printed as it is formatted on the paper installed in the tray. This may cause
clipping. No further Change prompts will be posted for the remainder of the current
job.
The following actions can be taken:
• Change the paper source to a custom type / custome string /source and size/
source, type, size.
• Continue the print job.
• Request more information.
• Use the current source.
• Reset the active.
• Wait fir supplies.
Change <src><Custom
String>
Change <src><size>
Change
<src><type><size>
Close Door Message clears when front doors is closed.
Disk Corrupted.
Reformat?
This message appears if there is a corrupted hard disk. Reformat the drive. If the
message remains, replace the disk.
Weblink server not setup.
Contact system
administrator
Web Link is being used for e-mail, and either the 'Server' or 'Web Link' fields are
NULL in the Web Link Setup.
• The system administrator needs to configure the server.
SMTP server not setup.
Contact system
administrator
The devices primary and secondary SMTP fields are blank. This needs to be
configured by the system administrator.
No Analog Phone Line
An analog line is not detected as being plugged into the modem. If the device is in
Analog mode, this has a source of Fax. If the device is in Fax Server mode, and
the 'Enable analog receive' Fax Server setting is set to 'On', this has a source of
Fax Receive. If the device is in Fax Server mode and the 'Enable analog receive'
Fax Server setting is set to 'Off', then this IR is not generated.
Memory Full, cannot print
faxes
Attempted print is automatically canceled. The Fax code will recognize that the
print job has been canceled and will not delete pages in the fax job that have not
printed. Fax will not attempt to reprint the fax that generated the out of memory
error until a POR is performed.
Memory Full, cannot
send faxes
After a start, there is no memory to do the fax job. Attempted fax is cancelled.
Fax server ‘To Format’
not set up
Device is in Fax Server mode. The To format for the Fax Server setup is null.
Analog receive still possible.
Fax Station number not
set up.
Held jobs may not be
restored
This message is only posted once after the firmware has tried to restore all of the
jobs on disk, regardless of the number of held jobs that were not restored. There
are three versions of this IR, depending upon cause. IRHeldA occurs when any
other condition occurs which stops the printer from restoring jobs from disk. These
might include disk failure, user abort, etc.
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