2-26 Service Manual
7014-xxx
Service error codes
Service error codes are generally non-recoverable except in an intermittent condition when the printer can be
put into POR to temporarily recover from the error condition.
Error Description Action
8XX Scanner service errors
840.01
Scanner
disabled
The scanner is disabled and can’t be used. Enter the configuration menu, and re-enable the
scanner module. Go to “840.xx service check”
on page 2-55
840.02
Scanner
auto
disabled
The scanner is disabled and can’t be used. This message is posted when the MFP PORs.
Enter the configuration menu, and re-enable the
scanner module. Go to “840.xx service check”
on page 2-55
841
Image Pipeline Image pipeline ASIC. Go to “CCD service
check” on page 2-57. Also,Go to “Flatbed
home position service check” on page 2-58.
841.96
SIZAR out of band interrupt
842
Communication Failure Communication failure. Go to “CCD service
check” on page 2-57
843
Scanner Failure - Carriage failed to move to Home of
desired position
Carriage mechanical failure.Go to “Flatbed
motor service check” on page 2-57
843.01
Scanner Failure ADF mechanical failure. Go to “ADF paper jam
service check” on page 2-60
843.02
Scanner Failure General mechanical failure
843.03
Scanner Failure Pick Roller engage failure
843.04
Scanner Failure Pick roller disengage failure
844.yy
Scanner Failure Lamp failure. Go to “CCD service check” on
page 2-57
844
Front scan module output level error Go to “CCD service check” on page 2-57
844.01
Rear scan module output level error
844.02
Front scan module lamp level too low Front Mono channel, Front Color channels, Front
Red channel, Front Green channel, and/or Front
Blue channel is detected to have low lamp level.
Go to “CCD service check” on page 2-57
844.03
Rear scan module lamp level too low Rear Mono channel, Rear Color channels, Rear
Red channel, Rear Green channel, and/or Rear
Blue channel is detected to have low lamp level.
Go to “CCD service check” on page 2-57
845.yy
Scanner Failure CCD failure
Go to “CCD service check” on page 2-57
845
Front scan module cable failure or SCC card failure CCD channel failure. Check each channel(mono,
R, G, B) for identical values indicating bad cable
and/or SCC card. Excessive noise test for the
dark data indicating some sort of CCD or analog
electronics issue on that channel or channels.
Go to “CCD service check” on page 2-57